Shipping Policy

At Umairly, we take pride in delivering your favorite . Please review our shipping policy below for complete information.

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1. Order Processing

• Orders are processed within 2 business days after payment confirmation.

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2. Shipping Methods & Delivery Times

Delivery time may vary depending on holidays, weather conditions, or customs processing.

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3. Shipping Charges

• Free shipping for orders above 99$

• Regular domestic shipping is 4.99.

• Express shipping is 12.99

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4. Tracking Information

You will receive a tracking number via email once your order ships. If you do not receive tracking within 5 business days, please contact us at info@umairly.com.

 

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7. Damaged in Transit

If your item arrives damaged:

• Take clear photos of the damaged packaging and product.

• Contact us within 14 days of delivery at info@umairly.com for a replacement or refund.

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Refund Policy

We want you to love what you ordered from Umairly. If for any reason you’re not satisfied, please review our refund and return policy below.

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1. Return Window

You may return eligible items within 14 days of delivery if:

• The item is unused, undamaged, and in its original packaging

• You have proof of purchase (order ID or confirmation email)

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3. Return Process

1. Email info@umairly.com with your order number and reason for return.

2. Once approved, ship the item back to us.

3. Return shipping costs are the responsibility of the customer (unless we sent the wrong or defective item).

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4. Refund Processing

• Once we receive and inspect the returned item, refunds will be issued within 7 business days to your original payment method.

• Original shipping charges are non-refundable unless the item was defective or incorrectly shipped.

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5. Damaged or Wrong Items

Received the wrong product or something damaged?

• Email us within 3 days of delivery with photos.

• We’ll send you a replacement or full refund at no extra cost.

  Let’s Stay Connected

  Need help? Have a question? Just want to say hi? We’re always here for you.

  Email: info@umairly.com
  Phone: +1 336 666 3888
  Website: www.umairly.com
  Address: 1024 Blair St, Thomasville, NC 27360, USA